Returns Policy
Our Returns Policy
At gilmoursshoes.com, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return eligible items in accordance with this policy.
Eligibility for Returns
- Items must be returned within 30 days of delivery
- Products must be in original condition with all tags attached
- Footwear must be tried on clean surfaces only
- Original packaging must be included
Non-Returnable Items
The following items cannot be returned:
- Customized or made-to-order products
- Items marked as final sale
- Products without original tags or packaging
- Damaged or used items
Return Process
- Initiate your return through our online portal at gilmoursshoes.com
- Pack items securely in original packaging
- Include the completed returns form
- Ship using a trackable method
Refund Processing
- Refunds will be issued to the original payment method
- Processing typically takes 5-7 business days after we receive your return
- Original shipping costs are non-refundable
- Return shipping costs are the customer’s responsibility
Faulty or Incorrect Items
If you receive:
- A defective product
- An incorrect item
Please contact us immediately for assistance. We may request photographic evidence of the issue.
Exchange Policy
We currently offer refunds rather than direct exchanges. To exchange an item, please return the original purchase and place a new order.
International Returns
International customers are responsible for:
- Return shipping costs
- Any applicable customs fees
- Ensuring proper documentation for returns
Sale Items
Items purchased during sales are eligible for return if they meet all standard return conditions.
Final Notes
We reserve the right to refuse returns that don’t meet our policy requirements. For any questions about our returns policy, please visit gilmoursshoes.com for more information.